What are the benefits of a sales partnership

As a sales partner, you benefit from numerous advantages when booking through our B2B portal:

• Attractive commissions on individual and group tickets
• Commission can be used either as additional profit for you or as a discount benefit for your guests
• Convenient voucher service for individual guests and groups
• Monthly invoicing Charges apply only to vouchers actually redeemed on site
• Presentation of your company, including an image and a link, on www.koenigsstuhl.com

Who can become a sales partner?

Tourist information centers, hotels, guesthouses, tour operators, coach companies, holiday accommodation agencies, and other tourism service providers can become sales partners if they would like to recommend or arrange visits to the KÖNIGSSTUHL National Park Centre for their guests.

How can I become a sales partner?

Simply register as a new customer in our B2B portal. We will then send you the sales partner agreement. Once the agreement has been signed, we will activate your account for bookings.

How do I receive the vouchers?

Vouchers for individual guests are sent directly to the email address stored in your customer account immediately after a successful booking. These vouchers are valid for 14 days from the date of issue.

Vouchers for group bookings and program bookings are released only after review and confirmation by our team and are then sent by email. Please allow approximately 7 to 10 days for processing when planning your bookings.

How long are vouchers valid?

Vouchers for individual guests are valid for 14 days from the date of issue. The validity of vouchers for group bookings and program bookings depends on the booked date and the information stated on the respective voucher.

What happens if a guest loses their voucher?

No problem. All vouchers are stored in your profile and can be downloaded again at any time. To access them, log in to your customer account, navigate to the “Bookings” section, and open the details of the relevant booking. The voucher will be available there for download again

What information is important for my guests?

To fully enjoy the panoramic view and allow enough time to visit the interactive exhibition and the World Heritage Cinema, we recommend planning approximately 2 to 3 hours for the visit.

If an additional guided tour is booked, the total visit duration will be approximately 3 to 4 hours, depending on the selected program.

For group bookings, the requested arrival time is important for our daily planning and operational processes. However, please note that the specified time does not constitute a reservation for the interactive exhibition or the World Heritage Cinema.

Please be aware that neither groups nor individual guests holding vouchers can be offered priority or guaranteed admission to these attractions. Admission is subject to current visitor numbers and available capacities on site. As a result, waiting times may occur during periods of high attendance.

We recommend taking potential waiting times into account when planning your visit.

From May to September, we recommend visiting between 9:00 and 10:00 a.m. or alternatively after 2:00 p.m. This allows sufficient time to enjoy a relaxed and memorable visit to Königsstuhl.

Can my guests present their voucher digitally?

At present, vouchers must be presented in printed form. As vouchers are collected on site as proof for subsequent invoicing, displaying them digitally on a smartphone is currently not possible.

Can I book multiple vouchers for different groups or individual guests at the same time?

Unfortunately, this is not currently possible. Only one voucher per booking transaction can be issued, either for a group, an individual guest, or a family. This ensures that all vouchers are issued correctly and can be clearly assigned to the respective booking.

Do I need to book a minimum number of tickets?

No. There is no minimum purchase requirement and no obligation to book a specific ticket allocation. You can book flexibly according to your needs and your guests’ demand.

How is the commission calculated and paid?

The commission is taken into account as part of the monthly settlement and is based on the vouchers that were actually redeemed and the number of guests recorded on site. Please note that commissions are granted exclusively for bookings made through the B2B portal. Bookings or registrations made by telephone or email are not eligible for commission.

Do I also receive commission on additional services and programs?

No. Commissions apply only to group admission tickets. The exact commission rate is determined by the terms and conditions agreed upon in your sales partner agreement.

Can I make bookings or registrations by phone or email?

Group and program inquiries can still be submitted by telephone or email. However, please note that commissions are granted exclusively for bookings made through the B2B portal.

What is the difference between group tickets and program tickets?

Group tickets include admission for groups to the KÖNIGSSTUHL National Park Centre. Additional services and activities can be booked separately to enhance the visit.

Program tickets are designed primarily for children's and youth groups. They combine admission with an educational or experience-based activity, such as a workshop, guided hike, or project day, creating a more interactive and structured learning experience.

When should I make group and program bookings?

As group and program bookings must be reviewed and confirmed by our team, we recommend submitting your booking request as early as possible. Please allow approximately 7 to 10 days for processing when planning your visit. Early booking helps ensure availability and allows sufficient time for coordination and confirmation.